On November 18th Bill Chapman, Tyrosys CEO, was rushed to the hospital suffering from seizures, which resulted in finding he has advanced terminal brain, lung, and abdomen cancer.
After a week in the hospital in Round Rock, he was released and then referred to MD Anderson Oncology in Houston, Texas as an outpatient for treatment options. Bill is currently undergoing oncology treatment.
As of Dec 31, 2023 we stopped accepting any orders. Importantly, every completed repaired unit was returned to all customers.
Grant is trying very hard to work with Apple to start a new company that he can transfer our earned Apple Authorized Service Provider accreditation to. Unfortunately it is a very long and complicated process, so we greatly appreciate your patience.
In the meanwhile you'll have to look at our competitors on the Apple Service Locator Map within the Apple Service iOS App or online at locate.apple.com. Probably the two Apple Stores in Austin will be your best bet, Domain or Barton Creek.
I really wish it was that simple -- but without airing dirty laundry, very important corporate paperwork was not handled properly before Bill got sick.
Rest assured Grant tried his hardest working with lawyers and forensic accountants in December and January to resolve the issues, however they are insurmountable as Bill created. Devastatingly the only option was to close and dissolve Tyrosys because of discovered issues and the absence of a succession plan.
We have appreciated building relationships with many of our Austin area customers over the last 16 years, and as a company we've enjoyed serving for the last 21.
Some of our longest term customers have given encouragement to persevere through this life valley. It is surreal and heartbreaking to me that this is how it tragically ends with our Tyrosys brand after 21 years, but Grant is going to work very hard rebuild elsewhere.
Thanks for the opportunity to serve!
Tyrosys Corp is now closed
Office is Closed for Family Health Emergency
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