If you don't live close to a major city with Apple Authorized Service Providers or Apple Stores then getting your Mac serviced can be a challenge. We at Tyrosys can repair your Mac all with the Mail-in-Mac convenience of shipping with UPS or FedEx.
We’ve designed the process to be simple, transparent, and fast.
Ready to Schedule a Repair?
Call us at 512-686-0469
Open Monday to Thursday
7 am to 6 pm CST Mon - Thurs
Shipping Guide Download
in Adobe PDF Format
Repair Form Download
in Adobe PDF Format
MacBook • MacBook Air • MacBook Pro
iMac • iMac Pro • Mac Pro • Mac Mini
The form is downloadable in Adobe PDF format and easily prints to your printer. Be sure to completely fill out the form, keep a copy for yourself, and attach to your machine that you are sending in for repair.
Please give us your name, serial number of machine, and share with us the problem you’re having. We can offer you a 3-way transit box with pre-paid shipping should you need it.
Using our transit box or your own box, drop off your package at a UPS or FedEx store location. Be sure to properly package your Mac for shipment, and don't skimp on packing it right!
Pre-paid shipping is available using UPS or FedEx services.
1. AppleCare Protection Plan does not cover the cost of shipping.
2. All shipping expenses are billed to the customer.
3. Declined repairs are billed $85.00 + all shipping for the diagnostic evaluation.
4. Three-way transit boxes require box purchase and shipping pre-payment.
Once your Mac is received at our office, it will be quickly checked in and put in-queue for diagnostic testing and evaluation.
Our Apple Certified Technicians use Apple issued diagnostic tests and approved methods to quickly and accurately troubleshoot your machine. Once the affected components are isolated, a quotation for repair will be generated.
With your approval, our Apple Certified technicians will complete the repair of your Mac. Upon completion, additional quality control tests are performed to ensure the original problem has been corrected.
All repairs are completed in our Georgetown, Texas facility.
Once applicable charges have been billed, we will quickly return ship your Mac. An economic return option is UPS or FedEx Ground which averages one to three days depending on your distance from central Texas. FedEx Ground is usually a day faster to most places.
Expedited UPS or FedEx Overnight or 2nd Day Air services are available upon request.
Serving the entire USA and these Key Regional Service Areas
Texas: Waco / Baylor , Killeen / Temple / Ft. Hood / Belton, Hillsboro, Dallas / Ft. Worth / Arlington / Plano / Frisco / Lewisville, San Angelo, Brownwood, Tyler / Longview, Houston / Katy / Conroe / Sugar Land / Rosenberg, San Antonio / San Marcos / New Braunfels, Lubbock, Abilene, Midland / Odessa, Amarillo, El Paso, Texarkana, Wichita Falls, Gainesville, and Marshall.